Refund Policy

This Refund Policy explains how refunds and billing disputes work for one-time plan purchases on Pet Profile (pet-profile.net). By completing checkout, you agree to this Policy together with our Terms of Service.

1. One-time purchases only

Starter, Basic, and Plus plans are one-time payments. There is no subscription, no automatic renewal, and no recurring monthly charge for these plans. Each purchase grants access according to the plan you selected at checkout.

2. How charges appear

Payments are processed through Whop. Your bank or card statement may show a descriptor related to Whop or Pet Profile. If you do not recognize a charge, open a billing ticket on our Contact page with your account email and purchase date before filing a bank dispute so we can locate the transaction.

3. Digital delivery

After payment is confirmed, you receive immediate access to your dashboard and plan features. Because delivery is digital and begins upon purchase confirmation, fees are generally non-refundable once access has been granted.

4. Refund eligibility

We may approve a refund when:

• You were charged in clear error (duplicate charge or wrong amount)
• A technical issue prevented reasonable access and we could not resolve it within a reasonable time
• A mandatory consumer refund right applies under applicable law

Refund requests are reviewed case by case. Submitting a request does not guarantee approval. Changing your mind after successfully accessing your dashboard or downloading a PDF is generally not eligible for a refund.

5. How to request a refund

Open a refund ticket on our Contact page (signed in with your Pet Profile account) and include:

• Your full name
• Approximate purchase date and plan (Starter, Basic, or Plus)
• Amount charged
• Last four digits of the card used (never send the full card number)
• A brief description of the issue

6. Chargebacks

If you believe a charge is incorrect, contact us first. Unauthorized chargebacks may result in suspension of account access while the dispute is investigated. We retain checkout consent records, payment confirmations, and access logs to respond to payment disputes.

7. Refund timing

Approved refunds are processed back to the original payment method through Whop. Banks and card issuers may take several business days to post credits.

8. Contact

Billing questions: open a support ticket on our Contact page.